Refund and Return Policy

Effective Date: April 20, 2026

At Axisory, we supply garment accessories for B2B buyers, garment factories, buying houses, and other business clients. Because many of our products may be made in bulk, customized, sample-approved, or produced based on buyer specifications, returns and refunds are handled according to the terms below.

By placing an order with Axisory, you agree to this Refund and Return Policy.

1. General Policy

Axisory does not automatically accept returns or offer refunds for every order automatically. Each request is reviewed based on:

• Product type
• Order condition
• Customization level
• Approved sample or specification
• Nature of the issue
• Time of reporting

Because many orders are made for B2B production use, products cannot usually be returned once they have been used, altered, processed, or mixed into production.

2. Products Eligible for Review

A return, replacement, or refund request may be reviewed if:

• You received the wrong product
• The delivered quantity is significantly short
• The product has a clear manufacturing defect
• The product does not match the approved sample or confirmed specification in a material way
• The goods were damaged before delivery or during shipment, where responsibility is confirmed

All requests are subject to inspection and verification by Axisory.

3. Products Not Eligible for Return or Refund

Returns or refunds will generally not be accepted in the following cases:

• Custom-made or specially developed items
• Approved sample-based bulk orders, where the delivered goods match the approved sample
• Products that have already been used in production
• Products that have been cut, washed, stitched, altered, relabeled, or repackaged
• Minor variation in color, texture, feel, or finish that is commercially reasonable in textile and accessory production
• Damage caused by improper handling, storage, transport after delivery, or misuse by the buyer
• Buyer-side ordering mistakes, including wrong size, color, design, or quantity confirmation

4. Inspection After Delivery

Buyers should inspect all goods as soon as possible after receiving them.

If there is any issue, the buyer must notify Axisory within a reasonable time after delivery, with:

• Order details
• Product name
• Description of the issue
• Photos or video evidence where possible
• Quantity affected
• Packaging condition details if relevant

Delayed reporting may affect whether the claim can be accepted.

5. Return Approval

No product should be returned without written approval from Axisory.

If a return is approved:

• The buyer must follow Axisory’s return instructions
• The goods must remain unused and in original condition, unless the issue requires inspection of the defect
• The return must include relevant order or shipment details

Unauthorized returns may be refused.

6. Refund Options

If Axisory confirms that a claim is valid, the resolution may include one of the following, depending on the case:

• Replacement of the affected goods
• Partial refund
• Full refund
• Credit adjustment for a future order
• Rework or corrective supply, where practical

The remedy offered will depend on the type and extent of the issue.

7. Shipping and Return Costs

Return shipping responsibility will depend on the reason for the return:

• If the return is due to Axisory’s confirmed error, defect, or wrong supply, Axisory may cover or adjust the reasonable return-related cost
• If the return request is not due to Axisory’s fault, the buyer may be responsible for all shipping and related costs

Any shipping cost decision will be confirmed during claim review.

8. Samples

Sample items are generally non-refundable unless:

• The wrong sample was sent, or
• The sample has a clear, confirmed defect caused by Axisory

Sample development fees, courier charges, and approval-stage costs are usually non-refundable unless otherwise agreed in writing.

9. Custom and Bulk Orders

For custom and bulk production orders, the buyer is responsible for confirming:

• Design
• Material
• Color
• Size
• Finish
• Artwork
• Technical requirements

Once production begins based on approved specifications or approved samples, refunds or returns are usually not available unless there is a verified manufacturing issue or supply error from Axisory.

10. Non-Delivery or Delivery Issues

If there is a delivery-related issue, the buyer should inform Axisory promptly.

Claims involving transport damage, missing cartons, or shipment shortage may require:

• Packaging photos
• Delivery documents
• Carrier notes
• Immediate reporting upon receipt

Failure to report delivery issues promptly may affect claim acceptance.

11. Claim Review Process

Once a complaint is received, Axisory may:

• Review the order details
• Compare the delivered goods with approved specifications or samples
• Request additional evidence
• Inspect returned goods if needed
• Offer an appropriate resolution after internal review

Axisory reserves the right to determine the final resolution based on the available facts and order agreement.

12. Contact for Claims

To report a return, refund, shortage, or quality issue, please contact Axisory through the contact details provided on contact and include all relevant order information.